Preamble
This page constitutes a regular Contract between the User, hereinafter Buyer and the seller Fattoria di Cavaglioni soc. agr. s.s. (hereinafter “Company”). An integral part of this contract, to be expressly accepted, is our privacy policy, as set forth at https://www.vininaturaliditoscana.com/privacy-policy/
Finalization of the purchase constitutes acceptance of this contract and privacy policy in all cases. The purchase is finalized upon successful payment of the ordered goods whatever the agreed mode of payment. Payment is considered made upon actual crediting/receipt of the agreed upon amount.
Shipping
Goods travel at Buyer’s risk even when sold free at destination. Transportation and any insurance costs, unless otherwise and expressly agreed upon, are the responsibility of the buyer. Shipment will be made, unless otherwise agreed, by carrier chosen by the Company.
Withdrawal
The Buyer has the right to Withdraw from the Contract with the Company, without penalty, within a period of 14 (fourteen) days from the date of receipt of the purchased goods.
The right of withdrawal must be exercised, within the period indicated above, by sending the package by courier to: Fattoria di Cavaglioni soc. agr. s.s., Via del Poggetto 1 – 53018 – San Rocco a Pilli (SI)
An essential condition for the exercise of the Right of Withdrawal is the substantial integrity of the Products. Products that have been opened or partially consumed or that have been stored in a way that does not preserve their integrity and preservation will not be refunded.
Defective items
In the event that the Buyer believes an item may be defective or has problems, he/she may contact us at support by email, phone to check together and be able to help with the product.
It is noted in this regard particularly for wines, the defect resulting from oxidation or the so-called cork defect results from a defect in the closure and not in the product itself.
In case of verification of actual problems of the product, we will make arrangements with the service, for the exchange of the same or replacement of some parts.
The Manner of Returning the Good, in case of Withdrawal, are:
The Buyer must notify by e-mail, telephone call, with the mode of transportation of the Good; The Company will respond to the Buyer indicating the type of transportation it deems proper for the protection of the Good; The Good must be returned in its original packaging with whatever is contained therein; The Good shall be considered returned when the carrier returns the Good to the Company’s premises, on behalf of the Buyer exercising the right of withdrawal.
Transportation costs for the return of the Good to the Company shall be borne by the Buyer exercising the right of withdrawal.
The Company reserves the necessary time to check the condition of the goods before refunding the Buyer the amount paid. If there are prerequisites, the Company will refund within 30 (thirty) days from the day of receipt of the returned goods.
